Terms of service

Last Updated: Dec 1, 2024

1. Introduction

Welcome to The Tools Shop ("we," "our," "us," or "the Company"). These Terms of Service ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services") across Southeast Asia, including Singapore, Malaysia, Thailand, Indonesia, and Vietnam.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our Services.

2. Definitions

• "Customer," "User," "you," or "your" refers to any individual or entity accessing or using our Services
• "Products" refers to cutting tools and related items available for purchase through our Services
• "Order" means a request to purchase Products through our Services
• "Content" refers to text, images, photos, audio, video, and all other forms of data or communication
• "Intellectual Property" includes trademarks, logos, service marks, trade names, and other distinctive brand features

3. Account Registration

3.1 Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You agree to accept responsibility for all activities that occur under your account

3.2 Account Security

You must notify us immediately of any unauthorized use of your account.

• We reserve the right to suspend or terminate accounts that violate these Terms
• You may not transfer or sell your account to another party

4. Products and Pricing

4.1 Product Information

We strive to display accurate product information, including prices and availability

• We reserve the right to modify product specifications without notice
• Colors and appearances may vary from images shown on our website
• All products are subject to availability

4.2 Pricing and Payment

All prices are listed in the respective local currencies

• Prices are subject to change without notice
• Applicable taxes and shipping costs will be added at checkout
• We accept payment methods as displayed during the checkout process
• All payments must be made in full before order processing

5. Orders and Shipping

5.1 Order Acceptance

• Your order constitutes an offer to purchase Products
• We reserve the right to accept or decline orders at our discretion
• Order confirmation does not constitute acceptance
• Orders are only accepted upon shipping confirmation

5.2 Shipping and Delivery

• Delivery times are estimates only
• We are not responsible for delays beyond our control
• Risk of loss transfers upon delivery to the shipping carrier
• Additional charges may apply for remote areas
• International shipping may be subject to customs duties and taxes

6. Returns and Refunds

6.1 Return Policy

• Returns must be initiated within 30 days of delivery
• Products must be unused and in original packaging
• Certain products may be exempt from returns
• Return shipping costs are the customer's responsibility unless otherwise stated

6.2 Refund Process

• Refunds will be processed within 14 business days of receiving returned items
• Refunds will be issued using the original payment method
• Shipping charges are non-refundable unless due to our error
• Damaged or defective items will be replaced or refunded at our discretion

7. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Submit false or misleading information
• Interfere with the proper operation of our Services
• Attempt to gain unauthorized access to our systems
• Use our Services for any illegal or unauthorized purpose
• Harass, abuse, or harm another person
• Transmit viruses or malicious code

8. Intellectual Property

8.1 Our Intellectual Property

• All content on our Services is our property or licensed to us
• You may not use our intellectual property without prior written consent
• All rights not expressly granted are reserved

8.2 User Content

• You retain ownership of content you submit
• You grant us a license to use submitted content
• We may remove any content at our discretion

9. Warranty and Disclaimer

9.1 Product Warranty

• Products are covered by manufacturer warranties where applicable
• We make no additional warranties beyond those provided by manufacturers
• Warranty claims must be submitted with proof of purchase

9.2 Disclaimer

• Services are provided "as is" and "as available"
• We disclaim all warranties not expressly stated
• We are not liable for any consequential damages

10. Limitation of Liability

Our liability is limited to:

• The amount paid for the product in question
• Direct damages proven in a court of law
• Limitations may not apply in all jurisdictions

11. Indemnification

You agree to indemnify and hold harmless The Tools Shop from:

• Claims arising from your use of Services
• Violations of these Terms
• Infringement of third-party rights

12. Termination

We may terminate or suspend access to our Services:

• For violations of Terms
• At our sole discretion
• Without prior notice
• Without liability to you

13. Changes to Terms

We reserve the right to modify these Terms:

• At any time without notice
• Changes will be effective immediately upon posting
• Continued use constitutes acceptance of changes

14. Governing Law and Jurisdiction

14.1 Singapore

• Primary governing law for all operations
• Disputes subject to Singapore courts

15. Force Majeure

We are not liable for:

• Natural disasters
• Government actions
• War or terrorism
• Pandemics
• Other events beyond our reasonable control

16. Severability

If any provision of these Terms is found to be unenforceable:

• The provision will be modified to be enforceable
• Remaining provisions remain in full effect
• Invalid provisions will be replaced with valid ones

17. Contact Information

For questions about these Terms:

The Tools Shop  
2 Venture Drive #14-02, Vision Exchange Singapore 608525
Email: support@thetoolsshop.com 
Phone: +65-97750178

18. Language

• These Terms are available in English
• Local language translations are provided for convenience
• English version prevails in case of conflicts

19. Consumer Rights

Nothing in these Terms limits consumer rights under applicable local laws in:

• Singapore
  

20. Assignment

• We may assign our rights and obligations
• You may not assign your rights without our consent
• Any unauthorized assignment is void