Shipping policy
Last Updated: Dec 1, 2024
1. Introduction
This shipping policy outlines the terms and conditions for the delivery of products purchased from The Tools Shop.
2. International Shipping
2.1 Cross-Border Deliveries
- Additional documentation required
- Customs clearance procedures
- Import duties and taxes
- Restricted items compliance
2.2 Customer Responsibilities
- Providing accurate delivery information
- Understanding import regulations
- Payment of customs duties and taxes
- Compliance with local regulations
3. Special Handling
3.1 Bulk Orders
- Special rates available
- Custom delivery scheduling
- Dedicated handling team
- Advanced notification required
3.2 Hazardous Materials
- Special packaging requirements
- Carrier restrictions
- Documentation requirements
- Safety compliance
4. Delivery Guidelines
4.1 Delivery Attempts
- Three delivery attempts provided
- Notification before each attempt
- Alternative delivery arrangements
- Collection point options
4.2 Failed Deliveries
- Return to sender after three attempts
- Storage fees may apply
- Redelivery charges
- Refund policy for returned items
5. Contact Information
For shipping-related inquiries:
The Tools Shop
2 Venture Drive #14-02, Vision Exchange Singapore 608525
Email: support@thetoolsshop.com
Phone: +65-97750178
Customer Service Hours:
Monday to Friday: 9:00 AM - 6:00 PM (Local Time)
Saturday: 9:00 AM - 1:00 PM (Local Time)
Closed on Sundays and Public Holidays
6. Policy Updates
- Policy subject to change without notice
- Updates posted on website
- Email notification for significant changes
- Continued use constitutes acceptance
7. Force Majeure
We are not liable for shipping delays caused by:
- Natural disasters
- Civil unrest
- Pandemic restrictions
- Government actions
- Other circumstances beyond our control
